Shipping and Returns

Made to order

Most TORQFOLIO gear is printed or stitched after you buy it. Nothing sits in a warehouse waiting, so production usually takes 2 to 5 business days before your order ships. Busy times of year, like the holidays, can add a few days.

Where we ship

We ship within the United States only for now, including Alaska, Hawaii and APO, FPO and DPO addresses.

Shipping time and cost

Most orders arrive 5 to 12 business days after you pay. That covers production and delivery together.

Shipping is a flat rate based on what is in your cart. You see the exact amount in your cart before you check out. Adding more items to the same order costs less per item than ordering them separately.

If sales tax applies to your order, it is shown at checkout before you pay.

Tracking your order

You get an email when your order is confirmed and another with a tracking number when it ships. Both link to your order page, which always shows the latest status. Orders with more than one item can ship in separate packages, each with its own tracking number.

Changing or canceling an order

Email [email protected] with your order number as soon as you can. We can change an address, a size or a color, or cancel for a full refund, as long as the order has not gone into production. That often happens within a few hours of payment. Once production starts, the order cannot be changed or canceled.

Damaged, misprinted or wrong items

If your order arrives damaged, misprinted or is not what you ordered, email [email protected] within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or refund you, whichever you prefer. You do not need to send the item back.

Lost packages

If tracking shows no movement or your package never arrives, email us within 30 days of the estimated delivery date. We will work with the carrier and send a replacement or a refund.

If tracking shows the package as delivered and you cannot find it, check with neighbors and your local post office first, then contact us and we will help where we can.

Returns and exchanges

Because each piece is made for you, we do not take returns or exchanges for a change of mind or a size that did not work out. Please check the size guide on the product page before you order. If you are between sizes or unsure, email us and we will help you pick.

Wrong or undeliverable addresses

Please double-check your shipping address at checkout. If a package comes back to us because the address was wrong or it was not picked up, we will contact you and can send it again once the new shipping cost is paid.

Refunds

Refunds go back to the payment method you used. They usually show up within 5 to 10 business days, depending on your bank.

Questions

Email [email protected] with your order number, or reply to your order confirmation email.